Free mistakes guide · 5 pages

The 5 Google Ads mistakes small businesses make, and how to fix each one this week

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Most small business Google Ads accounts lose money in the same five places: calls and forms are not tracked, so Google optimizes for clicks; ads show to people outside the service area; the account pays for searches that never become customers; ads send people to the homepage instead of a page they can call from; and a small budget is spread across too many services and hours. This guide gives a five-minute check for each mistake and the fix, so an owner or office manager can stop the waste before adding budget.

  • The five mistakes, in the order we check them in a new account
  • A five-minute check for each one, inside your own Google Ads account
  • The fix, step by step, with the exact settings to change
  • Search terms to exclude for most local service businesses
Written by the PlanConversion Strategy Team, from the local Google Ads accounts we manage. For owners and managers of local and growing businesses who run Google Ads themselves or through an agency.
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What’s inside

Everything in the guide

Practical and specific: questions, checks and decisions you can use in your next meeting, not theory.

01

The five mistakes, in the order we check them in a new account

02

A five-minute check for each one, inside your own Google Ads account

03

The fix, step by step, with the exact settings to change

04

Search terms to exclude for most local service businesses

05

A worked example of where a $2,000 monthly budget goes

06

A one-page weekly routine to keep the account clean

Free preview

The first two mistakes

  1. Mistake 1: no call or form tracking. The account counts clicks or page views as conversions, so automatic bidding learns to buy cheap clicks, not customers. Fix: track calls from ads, calls to a forwarding number on your website and form submissions, with a minimum call length so wrong numbers do not count.
  2. Mistake 2: paying for clicks from outside your area. Google’s default location option, “Presence or interest”, can show ads to people who are only interested in your area. Fix: choose “Presence: people in or regularly in your targeted locations” and check the locations report monthly.
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5 Google Ads mistakes small businesses make

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Questions

About this guide

Who is this guide for?

Owners and office managers of local and growing businesses (trades, clinics, shops, local services) who run Google Ads themselves or want to check what their agency is doing.

Is there a PDF version?

Yes. When you open the guide here, we email you the PDF with a link back to the online version.

Can I use my personal email?

Yes. Many owners use a personal address for the business, so this guide accepts any email.

What should I read next?

Our small business growth hub at planconversion.com/small-business, with the realistic monthly Google Ads budget, why ads get clicks but no calls, and the free marketing budget calculator.

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